Shipping
From our floor
to your shelf.
Fresh produce is only as good as the last mile it travels. Here is how orders are packed, held and moved once they leave the catalogue.
The shipping process
Four stages between confirmation and delivery
Nothing exotic — but each stage exists to protect the condition of the produce you are paying for.
- 01
Grading and packing
Produce is graded against the specification for its line and packed to the stated case size. Cases are labelled so they can be checked against your order on arrival.
- 02
Cold chain
Packed cases move into temperature-controlled storage appropriate to the product. Holding conditions are matched to the line rather than applied uniformly across the floor.
- 03
Palletising
Orders are consolidated and palletised for wholesale volumes, stacked so cases at the bottom of a pallet arrive in the same condition as those at the top.
- 04
Dispatch
Loads leave on a dispatch date agreed with you in advance, so your receiving team knows what is arriving and when to expect it.
Condition on arrival
Packed for the journey it is taking
Case specification is not just a count — it determines how a line is stacked, what it is packed in and how it holds up in transit.
Produce that bruises is packed differently to produce that does not. Lines that need to breathe are not sealed. It is unglamorous detail, and it is most of what separates stock that sells from stock that gets marked down.
Important information
What buyers should expect
Worth knowing before you place a first order.
Freight is quoted separately
Prices shown against each line are per case and exclude freight. Freight depends on volume, destination and the temperature requirements of what you are buying.
Seasonality affects lead time
Lines marked limited are close to the edge of their window. Where a line is seasonal, we will tell you at the point of confirming rather than after the fact.
Receiving matters
Fresh produce is time-sensitive on arrival. Cases should be checked and moved into appropriate storage promptly so the cold chain is not broken at the last step.
Mixed pallets
Orders spanning several lines can usually be consolidated onto shared pallets. Compatibility depends on the storage temperature each product needs.
Shipping FAQ
Common questions
Is freight included in the case price?
No. Every price on the weekly inventory is the wholesale price per case and excludes freight. Freight is quoted against your order once volumes and destination are known.
How far in advance do I need to order?
Lead time depends on the lines and the volumes involved. We agree a dispatch date with you when the order is confirmed rather than committing to a blanket turnaround.
Can orders be consolidated onto one pallet?
Usually, yes. The limit is temperature compatibility — products that need materially different holding conditions are kept separate to protect quality in transit.
What happens if a line sells out before dispatch?
We contact you before the load leaves. Depending on what is on the floor, that may mean a substitute line, a reduced quantity or moving that line to a later dispatch.
Do you deliver internationally?
Destinations depend on the lines involved and the freight arrangements available. Send through your delivery point with your enquiry and we will confirm what is workable.
Ready when you are
Tell us where it needs to go
Send through your lines, volumes and delivery point, and we will come back with what we can supply and how it would ship.